We know that dogs, especially puppies loves to chew. While our products are strength tested and durable for your dog's safety, our products are not chew-proof.

Yes. All our hardware is strength tested in SGS lab in Singapore, one of the world's leading inspection and testing facilities.

Our products are easy to clean and maintain. For best results and to preserve the quality, especially the embroidery and hardware - we recommend handwashing with mild soap, then air drying.

Note: Do not dry directly under the sun

To find the best fit for you dog, view our step by step guide here.

All of our products include a velcro patch, except for items in the Built By You collection.

By default, all embroidery patches for Built By You collection are sewn on. If you'd prefer it as a velcro patch instead, please leave a note in the cart section before checking out.

We accept changes within 24 hours of purchase. As this is a custom-made product, once production has begun, we're unable to accommodate to any changes. We recommend reaching out as soon as possible if you need to make an update.

We understand that sometimes this happens! We offer our LuneCare service, where we’ll re-web your collar to your dog’s correct neck size. Please refer to the service details here and we’ll get it sorted for you.

Please start your exchange through our Exchange Request Form.

Note: we will only accept exchanges made through our Exchange Form.

We currently do not accept returns or offer refunds. However, we do offer a one-time exchange if you need to change the size or width of your item. Please note that colour exchanges aren't allowed.

If you receive an item that is faulty or damaged, please reach out to us within 48 hours of delivery and we’ll assess the issue—if it qualifies, we’ll offer a replacement or refund.

For more details of our exchange policy, please refer here.

Yes - we provide free exchange within 14 days from date of purchase for customers in Singapore only.

Note: exchange and return is not applicable for any custom products e.g velcro patch, Built By You collection

For ready stock products, we will package and send out within 48 hours from your purchase.

For custom products, please refer to the lead time stated in the product pages.

Yes, we offer local free shipping with orders over $70.

Yes, we ship our products worldwide. Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.