Returns & Exchanges
All our products are exclusively crafted according to your specific order, we regretfully cannot provide refunds or exchanges. Your understanding in this matter is greatly appreciated.
However, if you have received a faulty item, kindly reach out to us within 48 hours. We will assess each case individually and may provide an exchange or refund accordingly. However, it is essential to note that exchanges and refunds will not be granted if the webbing has been damaged by your dog or if the item has been improperly used or stored.
In the event that you identify and defects from our craftsmanship, please notify us promptly upon receiving your item.
Lune Wuf retains the discretion to decline any exchanges or returns.