Privacy policy

Lune Wuf Pte Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how your personal data is collected, used, and shared when you visit or make a purchase from https://lunewuf.com (“Site”).

1. WHAT WE COLLECT

When you visit our Site, we may collect the following information:

Personal Information You Provide

Name, shipping/billing address, payment details, email address, phone number
Account information (if you create one)
Customization preferences (via Zakeke)
Reviews, photos, and other content you submit

Automatically Collected Data

IP address, browser type, device info
Time zone, country, language
Pages visited, time spent on pages, referring site
Cookies and similar tracking technologies (see Section 6)

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

Fulfill orders and provide customer support
Process payments via Shopify Payments, Stripe
Customize and personalize your orders via Zakeke
Provide loyalty rewards via Smile.io
Communicate updates, promotions, and service notifications
Analyze website performance and user behavior (Google Analytics, Meta Pixel)

3. SHARING YOUR INFORMATION

We only share your information with trusted third-party providers necessary to operate our business:

Shopify – our e-commerce platform
Stripe/Shopify Payments – to process secure payments
Zakeke – to enable product customization
Smile.io – for loyalty program management
Marketing and analytics tools – such as Meta (Facebook/Instagram), Google

We do not sell your personal data to third parties.

4. INTERNATIONAL DATA TRANSFERS

As we ship globally, your data may be processed in countries outside your own. Shopify and our service providers may store or process your information in secure data centers globally, including in Canada and the USA.

5. YOUR RIGHTS

Depending on your location, you may have the right to:

Access or receive a copy of your personal data
Correct or update your personal data
Request deletion of your data
Withdraw consent for marketing communications

To exercise your rights, please contact us at hello@lunewuf.com.

6. COOKIES

We use cookies to improve your experience, track site performance, and support marketing efforts. You can manage your cookie preferences via your browser settings.

7. SECURITY

We implement security measures such as encryption, access controls, and secure payment gateways to protect your data. However, no method is 100% secure.

8. DATA RETENTION

We retain your data for as long as needed to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your personal data at any time.

9. CHILDREN

We do not knowingly collect data from individuals under the age of 13. If we become aware of such data, we will take steps to delete it.

10. CHANGES TO THIS POLICY

We may update this policy from time to time. Changes will be posted on this page with a revised effective date.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:

Lune Wuf Pte Ltd
📧 hello@lunewuf.com
🌐 https://lunewuf.com